We want you to be completely satisfied with your purchase from the Online Store. If for any reason you are not happy with your order, we offer a simple and hassle-free refund policy.
Eligibility for Refunds:
Items must be returned within 30 days of the delivery date. Items must be in their original condition, unused, and with all tags attached. The original packaging should be intact.
Non-Refundable Items:
Gift cards, Downloadable software products, Personalized items or custom-made products
How to Request a Refund:
Contact our customer support at support@onlinestore.com with your order number and the reason for the return. Our team will provide you with a return authorization and instructions on how to send your item back.
Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order. If you have any questions about our refund policy, please don’t hesitate to contact us.
Delivery Time – Local and International Delivery:
We are committed to delivering your order as quickly as possible. Below are the estimated delivery times for both local and international orders.
Local Delivery (Within the United States):
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days International Delivery:
Standard International Shipping: 7-14 business days
Express International Shipping: 3-7 business days
Please note that delivery times may vary depending on the destination and customs processing times. During peak seasons or special sales events, delivery times may be extended.